To say
the last two weeks have been difficult is putting it lightly. I have sobbed at my computer more than once,
and not just over what has happened to me, but what has happened to twelve
other authors who were once published by Vanilla Heart as well. It began with one author having the courage
to leave, then another, and another. What
was one became two, three, seven, eleven and now there are thirteen of us. Thirteen of us giving statements to attorneys.
Thirteen of us talking directly with
distributors. Thirteen of us comparing
email threads and sharing what was said to us by Vanilla Heart. Thirteen of us documenting fraud, lies and
excuses. Thirteen of us standing up to
protect other authors from falling prey to the unethical and immoral business
practices of Vanilla Heart Publishing. Sadly,
but not surprisingly, our stories are very much the same in the sense that we
were each manipulated, lied to and stolen from.
Sadder still is the fact that we are not the only ones. If you read the comments about Vanilla Heart at
Absolute
Write Water Cooler, you will see that others have suffered the same fate.
As
reports are rolling in from various distribution channels, the amount of money
stolen is growing. Literally, thousands
of dollars was never paid to me. I
shudder when I think of how much was stolen from me and from all of us, collectively. It makes me sick.
The
ever-present question is: How does a
publisher get away with this for so long?
The
answer is complex and yet simple.
Fear. Publishers like Vanilla
Heart prey on new authors…authors who would do just about anything to see their
work in print. Then, once their books
are made available, the excuses begin and so does the manipulation. Bluntly speaking, a new author is afraid to
piss off her publisher, for fear that her next book won’t get published. Thus, she is inclined to let the excuses
slide. These excuses range from
blame-shifting to sympathy ploys.
Here
are some priceless examples from Vanilla Heart:
1.
The post office lost your royalty check. (If this happens then another check should
be mailed immediately; but this happened three times and a check never
arrived.)
2.
I was going to direct deposit your royalty
check but then my computer crashed and it’s going to take me at least a week to
get everything up and running again. (I have emails from Vanilla Heart wherein
she stated that her computer crashed six different times in less than three
years. That’s a lot of crashes.)
3.
The
distributors haven’t sent me the reports yet.
(I have numerous emails where
Vanilla Heart stated that the distributors were always “months late” in
reporting and paying royalties. This,
according to recent evidence gathered from several distributors is an outright
lie.)
4.
I
am sick (flu, sinus infection, fell in a hole gardening, food poisoning, etc.)
and haven’t been able to make it to the post office to mail your check. (This
happened so many times I finally switched to direct deposit and then,
ironically, her computer started crashing all of the time.)
5. My husband needs another
surgery so everything will be delayed a couple of weeks. (Sympathy
ploy. I actually added her husband’s
name to our prayer list at church and in my Bible Study group. Now, with all of the lies she has told, I
doubt that he ever needed surgery at all.
I was played for the fool.)
6.
I
have to take care of my mother-in-law. (Again, a sympathy ploy that makes the
author think, what a good-hearted, wonderful publisher I have… a person who
takes care of her in-laws in need. It’s
a ploy. Don’t fall for it like I did.)
7.
I
can’t send out the royalty statements because my “stupid accountant printed
them too small to read.” (Use a
magnifying glass!)
8.
The
post office lost the ten books you ordered.
I’ll have to track the shipment and let you know. (To
this day, I paid for 10 of my books to have for a book club meeting and have
never received them. She still owes me
$97.50 and has not responded when I’ve asked for a reimbursement.)
9. Fifty-six
copies of your book, House of Lies, were downloaded from Smashwords using the
free coupon code. Someone must have
gotten hold of that code and passed it around.
(According to the actual
distributor report, only 13 copies were downloaded free using the coupon
code. The other forty-plus copies of
House of Lies were purchased, paid for and royalties were paid to Vanilla
Heart; but Vanilla Heart never paid me for any of those books.)
These
are but a few of the many, many excuses that were given. If I listed them all, this blog would be
endless and you would surely shake your head and wonder, as I do, how in the
world people get away with this. It’s
criminal behavior, and on-going criminal behavior with no sign of remorse is
sociopathic.
Whether
you dwell in the literary world, the sales world, the banking world, the world
of technology, retail, medicine, law, etc., there are acceptable business
practices and there are unacceptable business practices. Everything in life won’t be fair, but it
should be ethical. Don’t let anyone
manipulate you into taking less than you have earned, nor deceive you into
believing they are due your sympathy for countless circumstances that have
rendered them unable to do their job. One emergency or accident is
understandable; ten is not.
Business
is business and a good publisher shouldn’t have to prey on your sympathy to
excuse her inability to give you the royalty statements and payments your hard
work has earned.
Authors,
you’ve invested your time, energy, emotion and money into creating your work of
art. Do not let any publisher rob you of
your rightful royalties on that work. NO
excuse is viable.
Before
you sign a contract with any publisher:
1. Visit the Preditors & Editors page on
Warnings and make sure everything is on the up-and-up.
2. Talk to authors who have left
the publishing company and talk to authors who are currently with the
publishing company. If there is nothing
to hide, all of these people will speak openly with you. If there is something awry, the ones who have
left will be afraid to speak. (On that note: if upon leaving, a publisher asks you to sign an agreement that states you cannot speak about what has happened, don't agree to this. This is a major red flag and they have no legal leg to stand on.)
3. Ask questions and don’t settle
for indefinite answers.
4. If you have any red flags, call an attorney.
The
hardest part of this whole ordeal is to not allow myself to grow bitter. It’s no fun feeling used, playing somebody’s
fool and having thousands of dollars stolen right from under your nose. It’s agonizing knowing that friends and
family warned you and you ignored the signs because you were afraid to see the
truth…afraid of what the truth might mean.
Will my books ever get re-published?
Will my work disappear forever?
It’s scary, but if I have learned anything it is that I am not
alone. There are ethical publishers out
there. There are ethical agents and
wonderful writer’s groups filled with people just like me and just like
you. There is safety in numbers and
wisdom in all of our minds and experiences meshing together. Don’t be afraid to speak out and let others
know what is really happening behind the scenes.
If I
can lend one piece of advice to a new author, it would be this: Talk to other authors. Listen to their wisdom. Join writing groups. Consult warning sites and realize that you do
not have to settle for unethical treatment.
You deserve better.
When we all join together, we can change the world. Right now, I'm calling that the "Power of Thirteen." ~
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